Cancellation Policy

CANCELLATION POLICY

TRIPS: If the client cancels his/her booking prior to the tour start date,  to cover the tour company’s costs & administrative expenses, the company will retain for a  cancellation prior to 90days/€50, 60days/€100, 30days/€150 and will refund the client all others payments received by the company from the client. If the client cancels his/her booking within 30 days of the tour start date, the tour company will not make any refund to the client.

ACTIVITIES: If the client cancels his/her booking prior to 3 days before the tour start date, the company will refund the client all payments received by the company from the client. If the client cancels his/her booking within 3 days of the tour start date, the tour company will not make any refund to the client.

FORCE MAJEURE OR ILLNESS: If the client cancels the reservation due to a duly accredited cause of force majeure, such as an illness that prevents carrying out the activity or serious illness or death of a close family member, 50% will be refunded in the case of a trip with accommodation or the total amount in a day activity.

ABANDONMENT OF THE TRIP OR ACTIVITY: If a participant decides to abandon the tour for whatever reason, he/she should inform the Guide in writing of their decision.  Any related expenses must be paid by the participant. 

CANCELLATION BY THE COMPANY: Rumbo a Picos reserves the right to cancel the trip or contracted activity, if the minimum number of participants is not reached, with 15 days notice in the case of trips and 3 days in the case of of the activities. In case of cancellation, Rumbo a Picos will refund the full amount of the reservation or offer an alternative price to be able to do it with less than 4 people.